The Erlang is a statistical measure of the voice traffic density in a telecommunications system. It is widely used because it is necessary to understand the required capacity in a network to be able to provision correctly for it. Insufficient capacity and some calls cannot be carried, too much and this leads to excess costs for unused capacity.
As a result it is helps to have a definition of the telecommunications traffic so that the volume can be quantified in a standard way and calculations can be made.
Telecommunications network designers make great use of the Erlang to understand traffic patterns within a voice network and they use the figures to determine the capacity that is required in any area of the network.
The Erlang is a dimensionless unit that is used in telephony as a measure of offered load or carried load on service-providing elements such as telephone circuits or telephone switching equipment. A single cord circuit has the capacity to be used for 60 minutes in one hour. Full utilization of that capacity, 60 minutes of traffic, constitutes 1 erlang.
Who was Erlang?
The Erlang is named after a Danish telephone engineer named A.K Erlang (Agner Krarup Erlang). He was born on 1st January 1878 and although he trained as a mathematician, he was the first person to investigate traffic and queuing theory in telephone circuits.
After receiving his MA, Erlang worked in a number of schools. However, Erlang was a member of the Danish Mathematician's Association (TBMI) and it was through this organization that Erlang met the Chief Engineer of the Copenhagen Telephone Company (CTC) and as a result, he went to work for them from 1908 for almost 20 years.
While he was at CTC, Erlang studied the loading on telephone circuits, looking at how many lines were required to provide an acceptable service without installing too much over-capacity that would cost the company money. There was a trade-off between cost and service level.
Erlang developed his theories over a number of years, and published several papers. He expressed his findings in mathematical forms so that they could be used to calculate the required level of capacity, and today the same basic equations are in widespread use..
In view of his ground-breaking work, the International Consultative Committee on Telephones and Telegraphs (CCITT) honoured him in 1946 by adopting the name "Erlang" for the basic unit of telephone traffic.
Erlang died on 3rd February 1929 after an unsuccessful abdominal operation.
The Erlang unit is the basic measure of telecommunications traffic intensity representing continuous use of one circuit and it is given the symbol "E". It is effectively call intensity in call minutes per sixty minutes. In general the period of an hour is used, but it actually a dimensionless unit because the dimensions cancel out (i.e. minutes per minute).
The number of Erlangs is easy to deduce in a simple case. If a resource carries one Erlang, then this is equivalent to one continuous call over the period of an hour. Alternatively if two calls were in progress for fifty percent of the time, then this would also equal one Erlang (1E). Alternatively if a radio channel is used for fifty percent of the time carries a traffic level of half an Erlang (0.5E)
From this it can be seen that an Erlang, E, may be thought of as a use multiplier where 100% use is 1E, 200% is 2E, 50% use is 0.5E and so forth.
Interestingly for many years, AT&T and Bell Canada measured traffic in another unit called CCS, 100 call seconds. If figures in CCS are encountered then it is a simple conversion to change CCS to Erlangs. Simply divide the figure in CCS by 36 to obtain the figure in Erlangs
Erlang function or Erlang formula and symbol
It is possible to express the way in which the number of Erlangs are required in the format of a simple function or formula.
λ = the mean arrival rate of new calls
h = the mean call length or holding time
E = the traffic in Erlangs.
Using this simple Erlang function or Erlang formula, the traffic can easily be calculated.
The use of the Erlang and the basic concepts surrounding its use have provided telecommunications engineers a valuable tool. It is widely used within the industry to look at loading levels, especially in areas like call centres, telephone exchanges and lines linking different areas.
However in this basic form the Erlang does not address some real life aspects of loading including peak traffic density and the number of blocked calls resulting from short term overloading. To address these factors, development sof the basic Erlang concept have been introduced and they include measures like the Erlang B and Erlang C.
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